Phase I - Envisioning

Phase 1 involves initial consultation and project definition. In this envisioning phase, the consulting team and the customer develop business goals and determine the scope of the project. In addition, the consulting team gathers user profiles, develops a solution concept, begins analyzing risk, and determines the project structure. The envisioning phase culminates with a Scope of Work document outlining the goals of the project.

Phase 2 - Design

The key deliverable during the design phase is the functional specification document. The functional specification document will include information such as design, usability, and deployment goals; the solution design; component specification; project risks; and project standards. In addition, a master project plan includes the approach, dependencies, and assumptions of the project. The master project plan also includes other plans such as a deployment plan, a pilot plan, a purchasing and facilities plan, a test plan, a capacity plan, a training plan, and a security plan. The design phase culminates after the deployment plan has been tested and is ready for implementation.

Phase 3 - Implementation

The implementation phase is an active phase rather than an analytical one. During this phase, the team deploys the core technology, deploys site components, stabilizes the deployment, and transitions the project to operations and support. This phase is typically a fraction of the time dedicated to the design phase. Typically, we follow an 80/20 rule, where 80% of the time is dedicated to design and 20% to implementation. With proper design and testing done in Phase 2, implementation is a smooth process. This phase culminates when all the tasks on the deployment plan have been completed.

Phase 4 - Support

Phase 4 commences after the deployment has been completed. At this stage, our consulting team maintains and supports the network and the users for an agreed upon amount of time. If necessary, training the users on the new environment is also done as part of the support phase and may occur concurrent with the earlier phases. On-going support and maintenance is then passed on to the team of professionals who will support the network in the future; these individuals may be a part of the Line Connect team or the IT department of the client. This phase culminates as the the team conducts a project review and survey of customer satisfaction.

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